Delivery
Shipping & Returns
Shipping
Netherlands & Belgium: Free shipping. Ordered on weekdays before 12:00 PM? Usually delivered the next day.
Rest of Europe: Flat rate of €15.00. Delivery time 2–5 business days.
Track & Trace: You will receive a code by email as soon as your package leaves our warehouse.
Returns
Period: You have 14 days after receipt to register a return via info@twinolo.nl.
Conditions: Items must be unused, unworn, in original packaging and with labels and proof of purchase.
Exceptions: Personalized items, care products, sale items and gift cards cannot be returned.
Costs: Return shipping costs are at your own expense.
Refund: Within 10 business days of receipt and inspection, the amount will be refunded via the original payment method.
Damages & Exchanges
Is your product damaged or incorrectly delivered? Please contact us immediately via info@twinolo.nl.
Do you want to exchange an item? Return the old product and place a new order in the webshop.
Return address:
TWINOLO – Mient 8B, 1811NC, Alkmaar, Netherlands
