Refund policy

Returns


At TWINOLO we have a 14-day return policy. This means that you can indicate that you want to return the item within 14 days of receiving your order.

Conditions:
Your return will be accepted if the item:

  • Is in the same condition as you received it

  • Has not been worn or used

  • Is still provided with the original labels

  • Is in the original packaging

  • Is accompanied by the proof of purchase or invoice

Return costs are the responsibility of the customer.


You can request a return by sending an email to: info@twinolo.nl
Returns can be sent to:

TWINOLO – Mient 8B, 1811NC, Alkmaar, Netherlands

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Damage or incorrect delivery

Check your order immediately upon receipt. Is the item damaged or have you received the wrong product? Then contact us immediately at info@twinolo.nl so that we can resolve the matter quickly.

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Exceptions to returns
The following items cannot be returned:

  • Personalised or customised items


  • Personal care items (such as beauty products)


  • Sale items


  • Gift cards


Please feel free to contact us if you have any doubts about the return options for a specific item.
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Exchange
Would you like to receive a different item? Return the unwanted item and place a new order via our webshop.
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Legal cooling-off period in the EU
As a consumer within the EU, you have the legal right to cancel or return your order within 14 days of receipt, without giving a reason. The conditions remain the same: unworn, with labels, in original packaging and with proof of purchase.
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Refund
As soon as we have received and checked your return, you will receive the purchase amount refunded within 10 working days via the original payment method. Please note that it may take a few days for the refund to appear on your account.

Have you not received a refund after 15 working days? Please contact us at info@twinolo.nl.